Refund policy

Your satisfaction is our priority. We want you to be happy with every purchase, and if you're not, we’re here to help.

If you're not completely satisfied with your order, you may return unused items within 30 days of delivery. To initiate a return, please contact us at theyorkieshop@gmail.com. with your order details and reason for return. We’ll guide you through the process.  

Returned items must be in original condition, unused, and in their original packaging. Customers are responsible for return shipping costs unless the item received is incorrect or faulty.

 

Refund Eligibility

• Items must be unused, in original condition, and in their original packaging.

Shipping

• Customers are responsible for return shipping costs unless the item received is incorrect or faulty.

 

Return Process

• Contact our team to initiate your return. You may contact us through the Contact Us page or by emailing us directly at theyorkieshop@pm.me.

• Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.